Cincinnati Business Reputation Management
Protect Your Brand's Online Image with Your Reputation in the Digital Age
Technology has changed the way that prospective customers do their research. Nearly 70% of online shoppers typically read between one and six customer reviews before making a purchasing decision. And 86% of potential employees research company reviews and ratings to decide on where to apply for a job.
What does your online reputation say about you?
Legend Web Works helps ensure that your online reputation remains intact regardless of what comes your way.
We help you project a professional, responsive, and reliable image of your brand onto digital spaces to attract potential customers and retain existing ones.
What is Reputation Management?
Reputation Management involves managing and influencing the way that your brand image is perceived by others. This includes monitoring online reviews, encouraging positive reviews, and developing a strategy of consistent communication of a positive image and reputation.
By actively managing your online activity, you can ensure positive feedback is highlighted and negative feedback is addressed in a timely and effective matter. This shows potential employees, customers, or partners that you care about the quality of your services and value those who receive them.
How our Reputation Management Services Help You
Being consistent with your business's online presence allows you to address customer pain points and concerns, or it solidifies the positive experience the customer had with you. With a hundred other tasks on your daily list, ensuring your online reputation often gets pushed to the side.
Our service is designed to help you maintain your online information and reputation intact and up to date. This allows you to focus on your business while knowing someone has eyeballs on what is being said about you.
Our reputation management service focuses on two main areas - online reviews and business listings. Learn more about what we do for you below:
Review Management
Our service helps you generate new reviews from your customer list. Send us a customer list monthly (or give us access to your CRM) of who you want us to reach out to - names, email addresses, and phone numbers. We will create branded messaging for your customer list asking them to create reviews on sites you want reviews - including Google, Facebook, Angi's List, and more. We will invite your customers to leave reviews via both emails and text messages.
Review Monitoring
Monitoring and responding to reviews is just as important as receiving new ones. Our team will monitor your reviews across platforms to help ensure that your brand's perception remains positive by reviewing the online feedback you receive. This process, known as social listening, allows us to help highlight positive feedback and catch any fake reviews that could be used to hurt your reputation.
Review Response
Review monitoring allows us to know what your customers are saying about your brand. According to BrightLocal, 97% of consumers read online reviews to and expect businesses and expect businesses to respond to those who took the time to leave a review. Our team will take this task off your plate and respond to all your reviews to ensure you are engaging with your customers and potential customers right where they are.
Business Listings
There are many online directories that store information about your business for consumers to review. From phone numbers, addresses, and hours to services and products there is plenty of information to keep updated in many places.
Our team helps take the struggle of maintaining numerous directories by ensuring the information is accurate across the internet, so customers know when and where to find you with up-to-date information.
Some online directories we work with are:
- Google Business Profile
- Google Assistant
- Bing
- Apple Business Connect
- City Search
- Yellow Pages
- Chamber of Commerce
- Next Door
- Angi
- Siri
- Superpages
- Alexa
- and more...
